Terms and Conditions
These terms and conditions ("Terms") govern the use of the eladeen platform ("Platform") and the services offered through it. By accessing, browsing, or using our website or applications and/or completing a booking or transaction, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Scope of Services
eladeen offers an online platform to facilitate travel-related bookings, including tickets for transportation, accommodation, and experiences. By using our services, you agree to comply with these Terms, which apply to all services made available directly or indirectly through our Platform, regardless of the mode of access (web, mobile app, email, or telephone).
2. Ownership and Use of Content
All content on the Platform, including but not limited to text, graphics, software, and services, is owned or licensed by eladeen. Unauthorized use, reproduction, copying, distribution, or publication of content is prohibited and may result in legal action. You are permitted to use the Platform solely for personal and non-commercial purposes.
3. User Responsibilities
- You agree to provide accurate and complete information when making bookings or creating accounts.
- You are responsible for safeguarding your account credentials and for all activities conducted through your account.
- You agree not to use the Platform for any unlawful or fraudulent activities.
4. Payment Methods
eladeen accepts the following payment methods:
- Credit/Debit Cards
- Bank Transfers
- Mobile Wallets (e.g., Easypaisa, JazzCash)
- Other supported payment gateways
In case of credit/debit card payments, eladeen may request photo identification and masked card details to comply with local banking regulations.
5. Refund and Cancellation Policy
Refund and cancellation policies vary depending on the type of booking:
a. Transportation:
- Cancellations must be made at least 2 hours prior to departure (specific penalties may apply).
- Refunds for cancellations due to operational issues by the provider will be processed within 5-10 working days.
- No refunds for missed departures unless explicitly stated by the service provider.
b. Accommodation:
- Refer to the specific cancellation and refund policy of the hotel or accommodation provider. Details are provided in the booking confirmation email.
c. Other Services:
- For services such as events or experiences, refunds and cancellations are governed by the policies of the respective service providers.
6. Limitations of Liability
eladeen acts solely as an intermediary between users and service providers. We are not liable for:
- Delays, cancellations, or disruptions caused by service providers.
- Losses or damages arising from the use of third-party services booked through our Platform.
- Non-compliance with vaccination, travel, or other regulatory requirements by users.
7. Promotions, Offers, and Contests
- All promotions, rewards, and contests are governed by the rules specified on the Platform.
- Prizes are non-transferable, non-exchangeable, and not redeemable for cash.
- eladeen reserves the right to modify or terminate promotions without prior notice.
8. Privacy Policy
Your use of the Platform is governed by our Privacy Policy. By using the Platform, you consent to the collection, use, and sharing of your information in accordance with the Privacy Policy.
9. Modification of Terms
eladeen reserves the right to amend these Terms at any time. Updates will be posted on the Platform and will become effective immediately upon posting. Continued use of the Platform after changes signify acceptance of the revised Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from the use of the Platform shall be resolved under the exclusive jurisdiction of the courts of Pakistan.
11. Contact Information
For inquiries or assistance, please contact us at:
- Email: support@eladeen.com
- Phone: +92 324 5102157
Thank you for choosing eladeen. We wish you a seamless and enjoyable travel experience!
