Refund Policy
1. Introduction At E-Ladeen, customer satisfaction is our top priority. We understand that sometimes plans change, and you may need to cancel or request a refund for services booked through our platform. This Refund Policy outlines the conditions under which refunds are processed to ensure transparency and fairness.
2. Eligibility for Refunds Refunds are subject to the following conditions:
- Cancellation by the Customer: Refunds for cancellations made by customers depend on the specific cancellation policy associated with the service provider. Please review the provider’s policy at the time of booking.
- Cancellation by E-Ladeen or Service Provider: In the unlikely event that E-Ladeen or the service provider cancels your booking, you will receive a full refund of the amount paid.
- Non-Refundable Services: Certain services may be marked as non-refundable at the time of booking. These bookings are not eligible for refunds.
3. Refund Process
- Request Submission: To request a refund, please contact our customer support team at support@eladeen.com and provide your booking reference number and reason for the refund request.
- Processing Time: Refund requests are reviewed within 7-10 business days of submission.
- Payment Method: Refunds will be issued using the original payment method. The time it takes for funds to appear in your account may vary depending on your financial institution.
4. Partial Refunds Partial refunds may be issued under specific conditions, such as cancellations made within a timeframe eligible for a partial refund as per the service provider’s policy.
5. Exclusions Refunds will not be processed in the following cases:
- Failure to show up for a booked service without prior cancellation.
- Non-compliance with the terms and conditions of the booking.
- Services that have already been rendered or partially used.
6. Dispute Resolution If you are dissatisfied with a refund decision, you may escalate the matter to our dispute resolution team by emailing us at disputes@eladeen.com. Our team will work with you and the service provider to find a fair resolution.
7. Changes to Refund Policy E-Ladeen reserves the right to modify this Refund Policy at any time. Changes will be communicated via updates to this page. Please review this policy periodically to stay informed of any updates.
8. Contact Us For any questions or concerns regarding this Refund Policy, please contact us:
- Email: support@eladeen.com
We appreciate your understanding and cooperation. Thank you for choosing E-Ladeen for your travel needs.
